At The FILO Brewing Company we want our customers online shopping to be as simple and straightforward as possible. For this reason, we have endeavoured to make the process of returning goods equally simple.

Cancelling an order
Under the Distance Selling Regulations you have the right to cancel your order for any item purchased on this website within 7 days or receiving our order confirmation email. If we have not yet despatched the goods, we will cancel your order and make an immediate repayment. You can cancel an order by emailing office@thefilo.co.uk or calling us on 01424 420802

 

Returning an item
When cancelling your order, if you have already received the goods you will need to make the return within 7 days. Once we have received your goods, we will credit you with the value of the returned goods.

If you are returning an item because of an error made on our part or because it is defective, we will be more than happy to refund the delivery charges incurred in sending the goods to you and your costs in returning it to us. Otherwise, you will be responsible for delivery charges in connection with your purchase.

To return an item, send the goods to the address below and reason for cancellation. For your protection, we recommend that you use a recorded-delivery service.

The First In Last Out, 14-15 High Street, Old Town, Hastings, E. Sussex TN34 3EY